Important Notice to Our Customers:

Customer Notification Regarding Customer Owned Gas Service Lines 

Gas Department/Customer Responsibilities

The City of Sugar Hill Gas Department is responsible for maintaining the gas lines that deliver natural gas to the meter at your home. You are responsible for maintaining the gas lines from

the meter to the natural gas-burning appliances throughout your home. Don't forget that you may have gas lines extending to yard lights, grills, pool heaters, and garage or workshop heaters that are the responsibility of the homeowner to maintain.

Most meters are set close to the house. The City of Sugar Hill maintains the gas lines from the street to the meter and only monitors the visible piping from the meter to the house for corrosion and leaks. Maintenance of that piping is the homeowner’s responsibility.

Any natural gas piping not monitored by the City of Sugar Hill Gas Department should be inspected annually for leaks with metal piping monitored for corrosion. If gas lines become corroded or leak, you could have a potentially dangerous and costly situation.

To have your pipes inspected by a trained technician, contact an HVAC contractor.

Natural Gas Safety At Home

To burn properly, natural gas mixes with just the right amount of air to be ignited by a spark or a flame. Natural gas that burns without enough air produces a deadly gas – carbon monoxide.

Breathing natural gas is harmful because it contains no oxygen. And because natural gas is colorless and odorless, a chemical with a distinct smell is added to alert you of a leak. The added odor smells like rotten eggs.

Teach all members of your family the three ways to recognize a natural gas leak, so they will know what to do.

LOOK…  Blowing dirt, bubbling in creeks or pomnds, dry spots in moist areas or dead plants surround by green live ones could indicate a leak…

LISTEN…  A hissing sound near gas lines, meters or appliances could indicate a leak…

SMELL…  If you smell the rotten egg odor there could be a leak…

LEAVE… Leave the premises immediately.

TELL…  Be sure to tell authorities – notify 911 or City of Sugar Hill at 770-945-6716.

A faint odor of gas may mean that a pilot light has gone out and should be relit; however, a strong odor means you should leave the home at once and call your local utility or emergency personnel from a neighbors home.

Natural Gas Safety At A Glance Brochure

Natural Gas Safety And You Brochure


Smell Gas? Act Fast! Link

Possible indicators of escaping natural gas:

• An odor of gas 
• A hissing sound
• A fire in or near a gas appliance or piping
• Unusual noise coming from an appliance

What to do if you detect natural gas in the air:

• Do not attempt to locate gas leaks
• Do not smoke or use lighters, matches or other sources of open flames
• Do not turn lights on or off or unplug electrical appliances
• Do not use telephones, including cell phones, in or near an area where you smell gas
• Leave the area immediately and call your natural gas provider at (770) 945-6716 (24X7) or dial 9-1-1.

More information about natural gas can be found

Call Before You Dig:

The City of Sugar Hill provides natural gas to more than 9,000 customers through a network of underground distribution lines. Main gas lines branch into household service lines. The pipes are typically made of “caution yellow” plastic or tar-coated steel which helps prevent corrosion. As an industry steel pipes are being replaced with the more durable plastic piping. The main lines are typically 2-inches in diameter and are located roughly two-feet below the surface, while service lines are typically half-inch to three-quarter-inch in diameter and buried just 12 to 18-inches below the surface. That is why it is important to “Call Before You Dig”, or move earth in any way.

In Georgia, dial 811. If outside Georgia, dial 1.800.282.7411.
Please contact 
Georgia Utilities Protection website for more information.

Download Flag Indicators for reference.

Call Before You Dig Brochure

Safe Digging; Lessons Learned - with Cliff Meidl (Video)

Yellow Flags:

Yellow flags have been placed in my yard. What does that mean?

The yellow flags indicate that someone has requested the location of the natural gas line on your property. The request has not necessarily been made by the City of Sugar Hill Gas Department. Anyone in Georgia may request a utility locate by contacting the utility protection center. Once a utility locate has been requested, Georgia law requires all utilities to mark their buried facilities. A flag in your yard does not necessarily mean that we are going to dig.

Sugar Hill Gas Service:

The City of Sugar Hill operates its own natural gas system. 

Information about Sugar Hill Gas may be obtained at Sugar Hill City Hall, which is located at 5039 West Broad Street, or by calling (770) 945-6716.

A utility deposit of $150.00, and a valid state or federal issued photo I.D. are required for service to be connected.

To establish new gas service, print a copy of the appropriate Utility Deposit form (Residential or Commercial), fill it out and bring it in to Sugar Hill City Hall.

    Residential -      Utility Deposit Form

    Commercial -   Utility Deposit Form

Utilities Information:

Sugar Hill is a member of the Municipal Gas Authority of Georgia (MGAG). MGAG is the largest nonprofit natural gas joint action agency in the United States, serving 71 members in Georgia, Alabama and Florida who meet the needs of approximately 175,000 customers. The information on MGAG's website will provide answers to many questions about gas pricing. MGAG WEBSITE.

Paying your Gas Utility Bill:

Each month you will receive a gas utility statement from the City of Sugar Hill for your gas service. You may pay your utility bill in one of the following ways:

1.   U.S. Mail: If you choose to pay by mail, please enclose a check, money order or cashiers check for the full amount due with the bottom portion of your gas bill and return in the envelope provided with your utility statement.

2.   Drop Box: For your convenience, you may drop your payment into the night drop box located outside of City Hall. Please enclose the bottom portion of your gas bill with a check for the total amount due in the envelope provided with your gas bill and place in the drop box located outside of City Hall. Personal checks, money orders and cashier checks ONLY! Please do not put cash or credit cards in the drop box.

3.   City Hall: Payments will be accepted at City Hall during normal business hours. Please bring both the top and bottom portions of your gas bill to City Hall to ensure proper crediting to your account.

4.    Automatic Payment Service (APS): The Automatic Payment Service (APS) lets you pay your City of Sugar Hill Natural Gas Utility bill automatically. Your payment will always be on time, without requiring you to write or mail a check. Please click here for more information.

5.    Online Payments: Gas utility payments can be made through this online payment service via credit card (VISA, Discover, and MasterCard), or by ACH (electronic check). A convenience fee of $2.25 per transaction will be charged by Paymentus (third-party, online payment service provider) to process electronic payments. Please click here for more information or to make an online payment.

6.    Automated Phone Payments: You may also choose to pay your utility bill over the phone. Simply call City Hall at (770) 945-6716 during normal business hours or call the payment system directly at 855-748-1345, 24x7. This automated payment system will guide you through the payment process. Please be aware that the convenience fee of $2.25 per transaction will apply.

  • Your gas utility is subject to disconnection if you are (1) 60 days past due, or (2) your past due balance is $100.00 or more.
  • As of April 5, 2007, the fee for returned checks will increase to $35.00.
  • Effective January 1, 2008, payments will no longer be accepted over the telephone.
  • Effective July 14, 2008, gas meter tampering fee increased from $100.00 to $300.00.

Sugar Hill Gas Customer Payment Assistance Program:

The City of Sugar Hill has entered into an agreement with the North Gwinnett Co-Op to offer assistance to individuals and families needing help with paying their gas bill.  Our Mayor and Council readily agreed and adopted a new policy suggesting a way that we may help our residents.  The City’s natural gas bill will be amended to include a section on the payment coupon that will allow customers to add $1, $2, $5, or another amount to their payment to help those individuals and families requiring assistance in paying their utility bill.  Initially, participation shall be limited to those paying their gas bill by mail or in person, while we investigate the ability to accept Gas Customer Payment Assistance Program payments through online or other payment options.  Payments to the Sugar Hill Gas Customer Payment Assistance Program will be set up in a separate account and will be held at City Hall.  When a person requests assistance they will be directed to the Co-Op where they may apply for a voucher to be credited to a specific account.  Only customers of the Sugar Hill natural gas utility shall be eligible to receive assistance under this program.

How to Identify Gas Department Meter Readers:

Don't let anyone enter your home or your property if he or she cannot show you proof of identification.

Please click on the following link to learn more about identifying Meter Readers. 

2014 Budget / Level Billing Program:

Enrollment currently closed for 2014-2015.

Gas Utility Service Related Forms:

Gas Service Disconnect Form