City of Sugar Hill
Natural Gas Safety Measures


Important Notice to Our Customers:

Customer Notification Regarding Customer Owned Gas Service Lines

Gas Department/Customer Responsibilities

The City of Sugar Hill Gas Department is responsible for maintaining the gas lines that deliver natural gas to the meter at your home. You are responsible for maintaining the gas lines from the meter to the natural gas-burning appliances throughout your home. Don't forget that you may have gas lines extending to yard lights, grills, pool heaters, and garage or workshop heaters that are the responsibility of the homeowner to maintain.

Most meters are set close to the house. The City of Sugar Hill maintains the gas lines from the street to the meter and only monitors the visible piping from the meter to the house for corrosion and leaks. Maintenance of that piping is the homeowner's responsibility.

Any natural gas piping not monitored by the City of Sugar Hill Gas Department should be inspected annually for leaks with metal piping monitored for corrosion. If gas lines become corroded or leak, you could have a potentially dangerous and costly situation.

To have your pipes inspected by a trained technician, contact an HVAC contractor.

Natural Gas Safety At Home

To burn properly, natural gas mixes with just the right amount of air to be ignited by a spark or a flame. Natural gas that burns without enough air produces a deadly gas - carbon monoxide.

Breathing natural gas is harmful because it contains no oxygen. And because natural gas is colorless and odorless, a chemical with a distinct smell is added to alert you of a leak. The added odor smells like rotten eggs.

Teach all members of your family the three ways to recognize a natural gas leak, so they will know what to do.

LOOK... Blowing dirt, bubbling in creeks or pomnds, dry spots in moist areas or dead plants surround by green live ones could indicate a leak...

LISTEN... A hissing sound near gas lines, meters or appliances could indicate a leak...

SMELL... If you smell the rotten egg odor there could be a leak...

LEAVE... Leave the premises immediately.

TELL... Be sure to tell authorities - notify 911 or City of Sugar Hill at 770-945-6716.

A faint odor of gas may mean that a pilot light has gone out and should be relit; however, a strong odor means you should leave the home at once and call your local utility or emergency personnel from a neighbors home.

Natural Gas Safety At A Glance Brochure

Natural Gas Safety And You Brochure

Smell Gas? Act Fast! Link


Possible indicators of escaping natural gas:

- An odor of gas
-A hissing sound
-A fire in or near a gas appliance or piping
-Unusual noise coming from an appliance

What to do if you detect natural gas in the air:

- Do not attempt to locate gas leaks
- Do not smoke or use lighters, matches or other sources of open flames
- Do not turn lights on or off or unplug electrical appliances
- Do not use telephones, including cell phones, in or near an area where you smell gas
- Leave the area immediately and call your natural gas provider at (770) 945-6716 (24X7) or dial 9-1-1.

More information about natural gas can be found at

Call Before You Dig:

The City of Sugar Hill provides natural gas to more than 9,000 customers through a network of underground distribution lines. Main gas lines branch into household service lines. The pipes are typically made of "caution yellow" plastic or tar-coated steel which helps prevent corrosion. As an industry steel pipes are being replaced with the more durable plastic piping. The main lines are typically 2-inches in diameter and are located roughly two-feet below the surface, while service lines are typically half-inch to three-quarter-inch in diameter and buried just 12 to 18-inches below the surface. That is why it is important to "Call Before You Dig", or move earth in any way.

In Georgia, dial 811. If outside Georgia, dial 1.800.282.7411.
Please contact Georgia Utilities Protection website for more information.

Download Flag Indicators for reference.

Call Before You Dig Brochure

Yellow Flags:

Yellow flags have been placed in my yard. What does that mean?

The yellow flags indicate that someone has requested the location of the natural gas line on your property. The request has not necessarily been made by the City of Sugar Hill Gas Department. Anyone in Georgia may request a utility locate by contacting the utility protection center. Once a utility locate has been requested, Georgia law requires all utilities to mark their buried facilities. A flag in your yard does not necessarily mean that we are going to dig.

Safe Digging; Lessons Learned - with Cliff Meidl

Cliff's story of recovery and perseverance following his tragic excavation accident is truly inspiring, from simply learning to walk again, to beating the odds and making the U.S. Olympic Team-- twice. It is a reminder to us all, that accidents can happen to anyone.

Dedication to the goal of safe digging is a shared responsibility... between the excavator, the locator, the facility operators, and the 811 communication centers that connect them. A handful of simple steps can help make your excavation site accident-free, and ensure public safety and the safety of your crew. Because safe digging is often as simple as knowing what's below. Be a Hero. Respect the Flags.


Sugar Hill Gas Department
4988 West Broad Street
Sugar Hill, GA 30518
Billing/Service: (770) 945-6716
Maintenance/Gas Leaks: (770) 271-2137

E-Mail: Gas Utility